Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Essential Functions and Responsibilities:
Design, engineer, and manage video conferencing applications and systems including endpoints and audio-visual infrastructure.
Lead a team to provide student and faculty success in WGU Nursing Simulation Labs. The team will operate all technology elements within the labs at WGU locations, provide monitoring and support functions, and help develop AV solutions that meet and exceed business expectations and innovate for maximum value.
Work closely with facilities in the design and planning of collaboration spaces and integrated physical technology in workspaces.
Manage execution of projects including design, quotes, vendors, installation, quality assurance, and training.
Represent technology costs and timelines of work for upgrades, remodels, and new construction projects.
Design technology standards for remote sites, room types, interfaces, and systems for consistent operations.
Build training resources to educate and inform different employee groups and monitor user feedback for high net promoter scores.
Work closely with management, technology, and facilities teams to ensure technology supports future roadmaps and business needs.
Manage external partner and vendor relationships.
Continually explore new technology to improve WGU student and employee collaboration as well as workspace/building technology.
Ensure quality platforms are provided for high-visibility events including executive meetings, All Hands broadcasts, Commencement live-streaming, etc.
Maintain subject matter expertise to guide adoption and maximum value for student and employee collaboration experiences.
Plan and maintain operational budgets.
Implement operating plans and provide operational metrics.
Perform other duties as assigned.
Knowledge, Skill and Abilities:
Skilled in engineering and integrating video conferencing and unified communication platforms and hardware in enterprise applications, such as Cisco Webex, Zoom, Microsoft Teams, SIP, H.323, Cisco Webex Control Hub, Cisco endpoints, VCS, VCS Expressways, CUCM, and video endcoders.
Skilled as a technical owner for escalations and management of Enterprise Video Conference solutions including Cisco Webex, Microsoft Teams, Zoom, and other solutions.
Knowledge of enterprise networking standards and practices.
Ability to manage operations of business-critical infrastructure and ensure high-reliability.
Skilled in managing engineering and operations teams.
Knowledge in Vendor and Project Management relationships for highest value.
Ability to troubleshoot, install, and upgrade conference room AV technology.
Strong vendor management skills, including vendors in the Nursing, AV, IT, and Telecom spaces.
Ability to travel for remote work on occasion.
Competencies:
Organizational Impact:
Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
Assigns and distributes work.
Compiles data to prepare budgets.
Problem Solving and Decision Making:
Identifies, recommends, and implements ways to improve services and/or job area efficiency.
Responsible for input to and application of job area policies.
Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.
Communication and Influence:
Communicates within job area and occasionally with external groups. External facing professionals (i.e. Admissions) communicate more regularly with external groups on routine matters.
Requires the ability to communicate effectively with staff and leadership.
Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.
Leadership and Talent Management:
Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
May complete assignments that are technical in manner in addition to supervising others.
Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.
Job Qualifications:
Minimum Qualifications:
Bachelor’s degree in IT related field. Equivalent experience may be substituted in lieu of a degree.
5 years of IT or AV related work experience
2 years of leadership experience leading technical teams.
Preferred Qualifications:
Cisco CCNP Collaboration Certification
ITIL practical experience and certifications
Familiar with medical terminology and nursing simulation technology
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds regularly.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.