Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Primary Responsibilities
- Receives and responsibly maintains student documentation.
- Demonstrates all core competencies.
- Applies university rules, regulations, and policies accurately and to the benefit of the student.
- Updates and maintains academic records with a high degree of accuracy and confidentiality.
- Understands and adheres to FERPA regulations.
- Works under the direction of the immediate supervisor/manager on daily assigned tasks both independently and in a team environment.
- Demonstrates strong cooperative skills with the ability to perform effectively in a team environment.
- Prioritizes essential job functions while utilizing numerous systems.
- Requires cross-functional coordination and/or collaboration with other university teams to complete tasks, research, and data reconciliation.
- Performs moderately complex data reconciliation regularly.
- Handles high-level escalations with professionalism, keeping leadership updated on team performance, issues, and outcomes to ensure continuous improvement.
- Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes.
- Continuously identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency.
- Performs other job-related duties as assigned.
Minimum Qualifications
- Associate’s degree in a related field.
- Two (2) or more years of experience within a Records or Registrar’s Office, Student Services, or another related higher education role responsible for reviewing, validating, researching, and updating student academic records.
- Equivalent relevant experience may be substituted for the education requirement. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager’s discretion.
- Experience performing moderately complex research and data reconciliation.
- Strong written communication skills.
- Ability to work independently and collaboratively in a team environment.
- Ability to prioritize essential job functions, meet deadlines, and manage multiple responsibilities in a fast-paced environment.
- Proficiency with Microsoft Office Suite products and applications.
- Ability to maintain accuracy, confidentiality, and compliance with university policies and FERPA requirements.
Preferred Qualifications
- Bachelor’s degree in a related field.
- Experience working with Student Information Systems (SIS).
- Experience working with Customer Relationship Management (CRM) software.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.