Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
What You’ll Do
Lead the vision, strategy, and execution of student community programs, clubs, and engagement initiatives.
Build and support a network of faculty volunteers and club advisors to strengthen student connections across the lifecycle.
Partner cross-functionally with communications, PR, enrollment, academic teams, and other stakeholders to enhance community participation.
Develop and maintain processes, policies, and programs that improve student experience and operational efficiency.
Monitor and moderate online community spaces, ensuring an inclusive, engaging, and high-quality environment.
Analyze engagement and student success metrics, including retention and graduation trends, and report insights to leadership.
Plan and execute virtual and in-person community events that increase engagement and brand awareness.
Work Location/Schedule: This is a full-time, U.S.-based remote role with standard business hours (8:00 a.m. to 5:00 p.m., Monday–Friday) in the employee’s local time zone.
What You’ll Bring (Minimum Requirements):
Bachelor’s degree in Marketing, Communications, Information Technology or a related discipline.
Two (2) years of experience leading a student community with user engagement, project management, and multiple social platforms.
Experience reporting and managing data using reporting platforms such as Salesforce, Tableau or Power BI.
Strong interpersonal, communication, and conflict resolution skills with excellent writing ability
Ability to manage multiple priorities and projects in a fast-paced environment with a results-driven mindset
Experience building or supporting student or community engagement programs such as forums, ambassador programs, or clubs
Bonus Points (Preferred Qualifications):
Master’s degree in a related field
Experience leading initiatives that promote engagement, retention, and success among underserved student populations, including first-generation, community college, and TRIO students.
Experience supporting students in an online learning environment.
Experience with UX design
Project management experience and ability to lead cross-functional initiatives
What to Expect
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
Introductory call
Hiring manager interview
Panel interview
Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
This position requires occasional travel of up to 10%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
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Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.