Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
What You'll Do:
Process and review student applications and records for accuracy, completeness, and quality control.
Partner with the Enrollment team to help students successfully clear admissions requirements
Provide clear guidance to students regarding the admissions process, next steps, and Orientation readiness
Identify and communicate system errors, data issues, and process gaps to leadership
Collaborate cross-functionally to support a positive and consistent student experience
Track progress against established metrics and performance benchmarks
Work independently on moderately complex tasks while adapting quickly to new processes and priorities
Knowledge, Skill and Abilities you'll Need to be Successful:
Strong written communication and verbal language skills with demonstrated human relation skills.
Understands interdepartmental relationships
Provides excellent customer service and a friendly tone to students and colleagues
Work professionally with other departments
Emulates a culture of caring and inclusion in the team & between departments
Basic mathematical skills.
Strong critical thinking and reasoning ability.
Desire to work in a team environment
Computer confidence with MS apps and CRMs
Proactive leadership style.
Attention to detail in all aspects of role
Work Location: This is a full-time, remote role based in the United States.
What You'll Bring (Minimum Qualifications):
High School diploma or equivalent
Requires basic knowledge of standards and processes within a narrow scope of work.
Requires a minimum of 3 years of experience.
May require vocational or technical education in addition to prior work experience.
Bonus Points for (Preferred Qualifications):
Bachelor’s Degree
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
What to Expect:
At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
Introductory call
Hiring team interview
Visa Sponsorship
While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.