Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Primary Responsibilities
Develops, refines, and executes HR processes related to Employee EMS events, in-line promotions, handbook updates, and similar employee and leader-facing processes.
Ensures consistency, accuracy, and compliance in all HR process execution, maintaining up-to-date documentation for policies and workflows.
Supports the implementation of new HR processes and policies, partnering with the People Experience Lead to ensure smooth adoption and continuous alignment with business needs.
Collaborates with cross-functional stakeholders to provide guidance on HR process execution, ensuring alignment with best practices and operational goals.
Acts as a subject matter expert for People Experience-related processes, providing support to employees, leaders, and other HR teams.
Monitors HR workflows for potential improvements, escalating process inefficiencies and contributing to solutions that drive operational excellence.
Assists with compliance efforts, ensuring all process updates align with legal and policy requirements.
Performs other job-related duties as assigned.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
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Knowledge, Skills, and Abilities
Strong understanding of HR operational processes, best practices, and compliance requirements.
Ability to develop, refine, and execute HR workflows with accuracy and efficiency.
Proven ability to collaborate with cross-functional teams to support process implementation.
Excellent organizational skills, with strong attention to detail and the ability to prioritize multiple tasks.
Effective communication and interpersonal skills to engage with stakeholders at all levels.
Proficiency in HRIS systems and other relevant technology tools.
Ability to maintain confidentiality and handle sensitive information with discretion.
Demonstrated ability to implement and maintain HR workflows, policies, and documentation.
Education
Bachelor’s degree
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Experience
5 years related experience including 4 years of experience in HR roles, with a focus on HR process execution, development, and compliance.
Experience supporting process improvements to enhance efficiency and effectiveness.
Experience in lieu of education
Preferred Qualifications
HR Certification (e.g., SHRM-CP, PHR).
Experience in a People Experience or HR operational role.
Familiarity with HR policy development and process standardization.
Experience in cross-functional HR service delivery.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.