Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Main Responsibilities Include:
Actively manages the relationship between Academic Programs and external partners to facilitate the timely delivery of quality learning experiences.
Collaborates with departmental stakeholders to ensure the procurement and/or implementation of all learning resources are successful and meet established criteria, including accessibility, technical, security, and quality standards.
Consults with internal and external stakeholders to recommend any available products and delivery systems within an assigned supplier’s portfolio, following established processes for legal and purchasing, if applicable.
Evaluates industry trends and emerging technologies for potential enhancements to the student experience, sharing knowledge with stakeholders as appropriate.
Partners with internal stakeholders to objectively evaluate product value and ROI, as well as to compare similar products when applicable.
Partners with the Purchasing Department to strategically source, competitively bid, and contractually negotiate all agreements, if applicable.
Manages contractual agreements, including expiration/renewal dates, service level agreements, costs and timelines, and informs stakeholders of all associated issues, such as budget impacts.
Proactively engages with suppliers to determine upcoming product or process changes and supplier roadmaps, and notifies necessary stakeholders to plan accordingly.
Partners with stakeholders to conduct business reviews with suppliers to evaluate their performance and to ensure continuous improvement of products and supplier performance.
Handles supplier issues by developing a corrective action plan, managing the risk, and ensuring the plan is achieved while keeping stakeholders informed.
Ensures team members are supported and successful by providing quality assurance reviews of individual team members work, creating and updating job aids as needed, and providing regular calibration exercises and training.
Performs other job-related duties as assigned.
Knowledge, Skills, and Abilities You'll Need to Be Successful:
Attention to detail
Critical thinking skills
Strong communication skills, both oral and written
Ability to build effective relationships and partnerships
Ability to work effectively in both collaborative and independent environments
Ability to prioritize tasks
Superior time management skills
High degree of organizational skills
Ability to successfully manage and complete complex projects using a collaborative work model
Ability to think strategically
Deep understanding of current partnerships and resources
Ability to research new and emerging resources
Minimum Qualifications:
Education:
Bachelor's Degree
Experience:
1 year of experience managing external relationships
Experience with online instruction and adult learning models
Experience working with cross-functional and remote teams
Experience in Lieu of Education:
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred Qualifications:
Master's Degree
Portfolio Management experience
Experience in learning resource analysis or development, instructional design or development, or technology-based education
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Additional Information
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.