Job description
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Pay Range: $95,900.00 - $143,800.00
Job DutiesPerforms system administration, configuration, and support for Salesforce.Manages and performs all Salesforce deployments.Ensures proper deployment rollback/recovery plan exist at all times.Resolves any Salesforce issues submitted into the university’s ticketing systems.Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.Ensures proper backups of Salesforce data are retained for disaster recovery.Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.Refreshes development ‘sandboxes’/orgs regularly.Maintains data integrity in all Salesforce orgs.Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.Participates in and serves as a resource for any Salesforce related projects.Provides mentoring to less experienced Salesforce administrators.Understands when to use declarative instead of programmatic solutions.Knows when to use the right solutions and automations to solve business problems.Performs other job-related duties as assigned.KSAsKnowledge of both Sales and Service cloud applicationsIntermediate to advanced spreadsheet and data manipulation abilitiesIntermediate knowledge of Microsoft Exchange and OutlookAbility to assist management with vetting, selecting, and implementing new Salesforce related technology solutionsSelf-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlinesAbility to serve as go-to for escalated issuesUnderstanding of integrations to external systemsUp-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)Ability to work well in a team environmentStrong oral and written communication skillsSolid technical and problem solving skillsAbility to plan and meet schedules and deadlinesAbility to keep management appropriately informed of area activities and of any significant problemsEnsures that company policies and procedures are closely followedAbility to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.Minimum QualificationsBachelor's Degree in Computer Science or a related field 3 years of experience as a Salesforce.com administrator Salesforce.com Certification Experience with Apex and Visual Force development methods Experience with Salesforce API Experience with SOQL (Salesforce Object Query Language) Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.Preferred Qualifications Systems Administration experience Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Additional Information
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
- Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.